topic Re: Wi-Fi not working in Broadband

Wi-Fi not working

Westys — Fri, 30 May 2025 14:08:45 GMT

My internet connection is not working I have tried numerous times to reconnect it

Re: Wi-Fi not working

Daniel0210 — Fri, 30 May 2025 14:19:12 GMT

@Westys
Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

For a ‘no broadband’ issue, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Wi-Fi not working

Angie40 — Fri, 30 May 2025 14:19:15 GMT

Mine is same and i cant find a number to speak to a human

Re: Wi-Fi not working

Daniel0210 — Fri, 30 May 2025 14:20:57 GMT

@Westys @Angie40

If you eventually need to call Sky dial 150 (free) from either your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Wi-Fi not working

Westys — Fri, 30 May 2025 15:15:52 GMT

I pressed the question mark on my sky remote followed instructions then a telephone number came up I have an engineer coming tomorrow morning as I have a fault hope this helps

Re: Wi-Fi not working

Adam299 — Thu, 23 Apr 2026 18:00:38 GMT

Broadband not working. Red PON light on the fibre box?