topic Re: Issue connecting Eufy Doorbell in Broadband

Issue connecting Eufy Doorbell

Hannah_Lismore — Fri, 30 May 2025 11:22:06 GMT

I have just purcased an eufy floodlight camera and a camera doorbell. The floodlight was able to connect to the wifi no problem but the doorbell will not connect. It says it needs 2.4 GHz Wi-Fi but on my hub i'm not able to see/change anything!

Re: Issue connecting Eufy Doorbell

JimM1 — Fri, 30 May 2025 11:42:19 GMT

@Hannah_Lismore What hub do you have, also see the tips link from above.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Split Sky WiFi bands

Re: Issue connecting Eufy Doorbell

Hannah_Lismore — Fri, 30 May 2025 12:35:08 GMT

I have the Sky Max Hub, the white one

Re: Issue connecting Eufy Doorbell

JimM1 — Fri, 30 May 2025 12:45:01 GMT

@Hannah_Lismore The link still applies, you just follow as per the white hub off the 2nd link on the post!

Re: Issue connecting Eufy Doorbell

Haggis0307 — Wed, 18 Jun 2025 09:23:40 GMT

How does this help someone set up their video doorbell? This hasn't helped me..

Re: Issue connecting Eufy Doorbell

JimM1 — Wed, 18 Jun 2025 09:58:00 GMT

@Haggis0307 What hub do you have from sky! and if you check outside where you have put the doorbell do you still get a wi-fi signal on your mobile if you have one! Disable wi-fi on a band as a temporary measure to get the doorbell connected to the wireless wi-fi.

Change your Sky Max Hub WiFi settings | Sky Help | Sky.com | Sky Help | Sky.com

Re: Issue connecting Eufy Doorbell

Anonymous — Wed, 18 Jun 2025 18:00:11 GMT

@Haggis0307 wrote:
How does this help someone set up their video doorbell? This hasn't helped me..

@Haggis0307 Remember everyone responding on here is a customer like you, not Sky employees.

Perhaps being a bit more civil to people giving their time trying to help you might get you a better result!

Re: Issue connecting Eufy Doorbell

TafRock — Mon, 17 Aug 2026 15:41:56 GMT

I have a eufy doorbell and white max hub. I just swapped from virgin to sky and read this and other eufy connection threads with horror. However my alarm was unjustified. I connected my doorbell swiftly just like all my other devices. No messing around turning bands off. Maybe hub firmware is now updated

Re: Issue connecting Eufy Doorbell

VicPic — Thu, 20 Aug 2026 17:01:29 GMT

My eufy doorbell won't connect to the sky max hub anymore - it was working fine up until a few weeks ago - can't get it to connect and my Hive hub 360 won't connect either