topic Re: Slow broadband in Broadband

Slow broadband

Rorywquin — Thu, 29 May 2025 16:16:30 GMT

Broadband has been getting progressively slower so several weeks. Reported via the app 24 May. Technician booked and reported it fixed 29 May. Still running slow ~30mb/s. Needs to be properly fixed.

Re: Slow broadband

Highlinder — Thu, 29 May 2025 16:49:35 GMT

@Rorywquin black or white router from Sky?

Re: Slow broadband

Rorywquin — Thu, 29 May 2025 17:41:38 GMT

Hi

The white box.

Re: Slow broadband

Highlinder — Fri, 30 May 2025 06:59:02 GMT

@Rorywquin what speed does it tell you when you run the service checker? This gives you the speed to the router

Re: Slow broadband

Rorywquin — Fri, 30 May 2025 07:22:59 GMT

mid to high 20s

Re: Slow broadband

JimM1 — Fri, 30 May 2025 07:40:19 GMT

@Rorywquin You also need to say what speed you are on from sky, your e-mail would have the details ie like on 80mb/s but normally around 70Mb/s so we have an idea....

Re: Slow broadband

Rorywquin — Mon, 02 Jun 2025 16:42:17 GMT

Sorry, been busy so didn't see this. We pay for 50. Technician was here again but still sliw

Re: Slow broadband

JimM1 — Mon, 02 Jun 2025 16:46:31 GMT

@Rorywquin Once a fix is applied then 24hrs later you see the speed go, you will also see it in the service checker for your broadband!

Re: Slow broadband

Rorywquin — Mon, 02 Jun 2025 17:52:46 GMT

What has happened is that they swapped the connection in the distribution box and Openreach incorrectly put us on a slower package. I had a tech out on Friday and this is what he said. Now waiting for them to fix this issue.

Thanks for the feedback!