topic Re: No internet connection in Broadband

No internet connection

CB1311 — Thu, 29 May 2025 20:20:45 GMT

Hello

since last night I've had no internet, I've followed the steps as suggested, what could be the reason why I'm always losing internet connection?

many thanks

JimM1 — Thu, 29 May 2025 20:34:55 GMT

@CB1311 There can be many reason's for losing the connection to the Internet, what does the hub show you, see the link.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

CB1311 — Thu, 29 May 2025 21:14:45 GMT

Hello,

thanks for getting in touch, I really appreciate it.

It was one green and one orange - none flashing

I've turned off my box for now

many thanks