topic Re: No broadband connection in Broadband

No broadband connection

LinziP88 — Thu, 29 May 2025 19:17:32 GMT

Can someone please help! Sky router plugged in, due to go live today. Text received to say good to go but no connection!

Re: No broadband connection

cookiemonsteruk — Thu, 29 May 2025 19:21:20 GMT

@LinziP88

fttc part fibre connections can still take up to midnight to activate. If not activated by tomorrow morning drop us a wee post here so we can escalate to sky for you

Re: No broadband connection

GD1 — Thu, 29 May 2025 19:22:17 GMT

@LinziP88 It can take up to midnight for Skys system to update, if you're still without broadband tomorrow please post back here

Re: No broadband connection

JimM1 — Thu, 29 May 2025 19:25:35 GMT

@LinziP88 Did you also use the cable from the sky hub box, or leave the old cable from the old hub that you had and just plugged the sky into that?

Re: No broadband connection

LinziP88 — Thu, 29 May 2025 19:27:38 GMT

I've used the cable from the hub box - it was virgin I was with previously and haven't used any of those cables

Re: No broadband connection

JimM1 — Thu, 29 May 2025 19:30:16 GMT

@LinziP88 Got it, let's just hope OR connected you back up external at the cabinet correctly, as you have been VM, so good chance they disconnected your phone line pair a long while ago....

Re: No broadband connection

cookiemonsteruk — Thu, 29 May 2025 19:37:30 GMT

@LinziP88

Virgin sometimes remove openreach wiringto make way for their own This would not be picked by the openreach database. Worst case scenario is openreach may have to put a new line in. Does your line from the mastet socket look intact. Again leave it until tomorrow and we can escalate it directly to sky for you