https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/4998809#M491084 <P>Did everything that was recommended via sky online and in app. Still no faults reported so called them and they found a fault their end.&nbsp;<BR /><BR /></P><P>Engineer now booked <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Thu, 29 May 2025 18:54:14 GMT jackos,fat,boy 2025-05-29T18:54:14Z https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/4998772#M491068 <P>No phone connection or WiFi but when I run test it says all is good but it's not&nbsp;</P> Thu, 29 May 2025 18:18:07 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/4998772#M491068 jackos,fat,boy 2025-05-29T18:18:07Z https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/4998798#M491076 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3421373">@jackos,fat,boy</a>&nbsp;</P> <P><BR />Did you run this line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.<BR />_______________________________________________________________</P> Thu, 29 May 2025 18:39:57 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/4998798#M491076 caesarome 2025-05-29T18:39:57Z https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/4998809#M491084 <P>Did everything that was recommended via sky online and in app. Still no faults reported so called them and they found a fault their end.&nbsp;<BR /><BR /></P><P>Engineer now booked <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Thu, 29 May 2025 18:54:14 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/4998809#M491084 jackos,fat,boy 2025-05-29T18:54:14Z https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/5066090#M512348 <P>Our internet and phone stopped working g about 1/4 hour ago. I've disconnect and reconnected the phone line. You've checked the broadband and you say it is OK. But I still have no internet and phone. Please help</P> Fri, 22 Aug 2025 15:37:16 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-or-phone-connection/m-p/5066090#M512348 VOLETEETH 2025-08-22T15:37:16Z