topic Re: Drop Outs in Broadband

Drop Outs

linzlad — Thu, 29 May 2025 15:37:07 GMT

My internet seems to drop out at the same time every night, I get an email from a connected device stating it has lost connection every morning at 5am.
It did this a while ago and sky talked me through the fix but I can't for the life of me remember it.
I have turned the router off/on and reset it numerous times

I haven't got time at the moment to sit on hold to Sky for a long period.

Re: Drop Outs

JimM1 — Thu, 29 May 2025 17:46:41 GMT

@linzlad Do you have Sky Q and or/mini boxes also on the home network, or is it just your broadband hub? Which hub do you have from sky see link below.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Drop Outs

linzlad — Thu, 29 May 2025 18:00:45 GMT

I have the Sky broadband hub and just the Sky q tv box

Re: Drop Outs

JimM1 — Thu, 29 May 2025 18:07:40 GMT

@linzladYou need to make sure that the sky Q tv box is NOT set to go into eco mode if it is hot spot for the wi-fi signal. See if the link helps and jogs your memory from the previous time.

Using the standby settings | Sky Help | Sky.com | Sky Help | Sky.com