topic Re: No WiFI again in Broadband

No WiFI again

LizzGower — Mon, 26 May 2025 07:24:09 GMT

Internet keeps going down & the streaming box but yet your test checker says all ok

it's not ok

Re: No WiFI again

JimM1 — Mon, 26 May 2025 08:39:11 GMT

You can run the service checker to see if the condition is known to sky via a mobile device, is the hub indicating it is offline.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

https://www.sky.com/servicechecker

Re: No WiFI again

LizzGower — Thu, 29 May 2025 16:10:51 GMT

I've run the checker

The checker says all is fine

my broadband box has red lights & Tv is not working it's says no internet.

i have to keep turning everything off & letting it reboot, this has happened so many times now that u give up as I'm not getting the service that was promised. Your checker lies or I have something wrong with the Tv steaming box

asking me to use the checker when I've written your checker says in my original message, is not helping to resolve this issue. The message wasn't even read properly.

Re: No WiFI again

caesarome — Thu, 29 May 2025 16:21:42 GMT

Like myself @JimM1 is a customer likes you as this is a customer helps customer forum so you are not talking to Sky. Give them a call so they can run further checks if the online line test hasn't shown any faults.

Re: No WiFI again

JimM1 — Thu, 29 May 2025 17:27:59 GMT

@LizzGower Thanks for getting back, red lights now that you mention it, our crystal ball does not allow us to see exactly what/where/when and if you do wish to the About at the top off the page explains it all what the Forum is as @caesarome has so kindly pointed out for you as to the limited help that we can direct in your path....