topic Poor Wifi Quality in Broadband

Poor Wifi Quality

Finn78 — Thu, 29 May 2025 10:58:10 GMT

I wish to express my significant disappointment with the Wi-Fi coverage I am receiving since upgrading to Sky Broadband Ultra Fast.

Prior to switching from BT, my basic BT router provided reliable coverage throughout my home. However, with Sky, the signal barely reaches my home office, which is only about 12 meters from the router and just across the hallway. This lack of coverage is a major issue as I work from home and require a stable internet connection in my office.

When I signed up, I was under the impression that Sky Broadband Ultra Fast guaranteed whole-home coverage. If this issue cannot be resolved swiftly, I will unfortunately have to explore options for early termination of my contract, as the current service does not meet my essential requirements.

Please advise on immediate steps to improve my Wi-Fi coverage.

Re: Poor Wifi Quality

JimM1 — Thu, 29 May 2025 11:43:27 GMT

@Finn78 What exactly did you have with the previous ISP? And what do you have from sky, home coverage do you pay the extra for the Sky Max addon service?

Re: Poor Wifi Quality

Finn78 — Thu, 29 May 2025 15:25:03 GMT

No I haven't, what's the additional cost for this?

Re: Poor Wifi Quality

Finn78 — Thu, 29 May 2025 15:28:04 GMT

Just upgraded to Max

Re: Poor Wifi Quality

JimM1 — Thu, 29 May 2025 17:22:52 GMT

@Finn78 Sorry got busy doing other stuff for the good lady, here is all the max info below hope it can be off some use.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee