topic Re: WiFi won’t work, keeps disconnecting in Broadband

WiFi won’t work, keeps disconnecting

Stephbabybaby — Thu, 29 May 2025 10:06:37 GMT

For last few weeks WiFi connection has got worse. We are daily having to power off the hub box and then reconnect. Today we have done this 4 times and still not working!!

Re: WiFi won’t work, keeps disconnecting

JimM1 — Thu, 29 May 2025 10:19:39 GMT

@Stephbabybaby See the link below about the hub lights, also the service checker and the diagnostic for you to check.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: WiFi won’t work, keeps disconnecting

Stephbabybaby — Thu, 29 May 2025 10:35:25 GMT

Thank you!!

done all that, lights on hub but not connecting, they are sending engineer out!! So now I'm stuck for 2 days!!