https://helpforum.sky.com/t5/Broadband/Red-LOS/m-p/4998273#M490914 <P>Hi, the LOS light has turned red on my modem and we cannot connect to the internet.</P> Thu, 29 May 2025 09:50:39 GMT Nikki127 2025-05-29T09:50:39Z https://helpforum.sky.com/t5/Broadband/Red-LOS/m-p/4998273#M490914 <P>Hi, the LOS light has turned red on my modem and we cannot connect to the internet.</P> Thu, 29 May 2025 09:50:39 GMT https://helpforum.sky.com/t5/Broadband/Red-LOS/m-p/4998273#M490914 Nikki127 2025-05-29T09:50:39Z https://helpforum.sky.com/t5/Broadband/Red-LOS/m-p/4998275#M490915 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4403765">@Nikki127</a>&nbsp; if it has been over an hour since this has happened run the service checker via the link below.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 29 May 2025 09:52:41 GMT https://helpforum.sky.com/t5/Broadband/Red-LOS/m-p/4998275#M490915 Highlinder 2025-05-29T09:52:41Z