topic Re: VIP means nothing in Broadband

VIP means nothing

DizzyDj6 — Thu, 29 May 2025 09:11:20 GMT

I've been with sky for 9 years, phoned up this morning saying I was interested in renewing my broadband contract, the person on the phone said he could take off £3 per month. I was expecting a much better offer but all VIP means is you have opportunities to pay them more money. Had enough, going to switch to a different provider.

Re: VIP means nothing

caesarome — Thu, 29 May 2025 09:23:39 GMT

As you said VIP does mean nothing and especially so when it comes to billing. You also have to remember that everyone of the millions of customer Sky has will have VIP on their account, even those who services go live today so it gets you no specialist treatment above anyone else.

Re: VIP means nothing

DizzyDj6 — Thu, 29 May 2025 09:34:15 GMT

When i spoke to them they made it sound like loyalty would be rewarded, it isn't, but it should be.

Re: VIP means nothing

JimM1 — Thu, 29 May 2025 09:36:22 GMT

@DizzyDj6 One off those bluff counter bluff over the phone not wanting to keep your business at any cost, vip status 19 years now back to one, and it is not always greener on the other side off the fence.

Re: VIP means nothing

Sayek — Thu, 29 May 2025 09:36:33 GMT

You are a customer and in a position to shop around.

It's so easy to switch within a Openreach ISP. Unlike Virgin Media, you don't need Sky internet to enjoy Sky TV service.

Re: VIP means nothing

DizzyDj6 — Thu, 29 May 2025 09:38:34 GMT

Thank you, I'm aware.

Re: VIP means nothing

Daniel0210 — Thu, 29 May 2025 09:55:17 GMT

@DizzyDj6 wrote:

Had enough, going to switch to a different provider.

@DizzyDj6

Better discounts are offered to new customers as an incentive for them to join.

If you do choose to move and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer.