topic Re: Broadband down again second time in two weeks in Broadband

Broadband down again second time in two weeks

Paul621 — Thu, 29 May 2025 06:56:58 GMT

Broadband issues again LS26, second outage in less than two weeks last time was off for nearly two days and had to repair bothTV boxes was a nightmare. Reset modem numerous times and second light flashing amber.

Re: Broadband down again second time in two weeks

Daniel0210 — Thu, 29 May 2025 07:07:58 GMT

@Paul621

For a ‘no broadband’ issue, if you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: Broadband down again second time in two weeks

Paul621 — Thu, 29 May 2025 07:11:27 GMT

Yeah done all that thanks, have booked an engineer for tomorrow. Have had Sky broadband for 15 years plus and never had many issues but since Sky had their outage been down twice ! in lees than two weeks !