Second button off on router, 4th button orange

Amys1987 — Wed, 28 May 2025 19:08:49 GMT

WiFi has gone off. Second light on router is not on, 4th light is orange. 2st and 3rd lights are green

Re: Second button off on router, 4th button orange

caesarome — Wed, 28 May 2025 19:11:22 GMT

@Amys1987

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Second button off on router, 4th button orange in Broadband

Second button off on router, 4th button orange

Re: Second button off on router, 4th button orange