https://helpforum.sky.com/t5/Broadband/Issue-with-internet-connection/m-p/4997846#M490801 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4403373">@Sophia_86</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 28 May 2025 17:47:19 GMT Highlinder 2025-05-28T17:47:19Z https://helpforum.sky.com/t5/Broadband/Issue-with-internet-connection/m-p/4997768#M490791 <P>Can someone please help we do not have interaction. Or we have it for a small period and it keep disconnecting&nbsp;</P> Wed, 28 May 2025 16:31:40 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-internet-connection/m-p/4997768#M490791 Sophia_86 2025-05-28T16:31:40Z https://helpforum.sky.com/t5/Broadband/Issue-with-internet-connection/m-p/4997846#M490801 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4403373">@Sophia_86</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Wed, 28 May 2025 17:47:19 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-internet-connection/m-p/4997846#M490801 Highlinder 2025-05-28T17:47:19Z