topic Re: Help no BB WiFi new customer in Broadband https://helpforum.sky.com/t5/Broadband/Help-no-BB-WiFi-new-customer/m-p/4997761#M490789 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4403361">@AlisonW-02</a>&nbsp;What box has the red light and what does it say under that red light?</P> Wed, 28 May 2025 16:27:58 GMT JimM1 2025-05-28T16:27:58Z Help no BB WiFi new customer https://helpforum.sky.com/t5/Broadband/Help-no-BB-WiFi-new-customer/m-p/4997758#M490787 <P>The Broadband works but WiFi is not working - box on wall has a red light ??&nbsp;</P> Wed, 28 May 2025 16:22:32 GMT https://helpforum.sky.com/t5/Broadband/Help-no-BB-WiFi-new-customer/m-p/4997758#M490787 AlisonW-02 2025-05-28T16:22:32Z Re: Help no BB WiFi new customer https://helpforum.sky.com/t5/Broadband/Help-no-BB-WiFi-new-customer/m-p/4997759#M490788 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4403361">@AlisonW-02</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 28 May 2025 16:25:32 GMT https://helpforum.sky.com/t5/Broadband/Help-no-BB-WiFi-new-customer/m-p/4997759#M490788 caesarome 2025-05-28T16:25:32Z Re: Help no BB WiFi new customer https://helpforum.sky.com/t5/Broadband/Help-no-BB-WiFi-new-customer/m-p/4997761#M490789 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4403361">@AlisonW-02</a>&nbsp;What box has the red light and what does it say under that red light?</P> Wed, 28 May 2025 16:27:58 GMT https://helpforum.sky.com/t5/Broadband/Help-no-BB-WiFi-new-customer/m-p/4997761#M490789 JimM1 2025-05-28T16:27:58Z