topic Re: Uan number only 5 digits in Broadband

Uan number only 5 digits

Bernie17 — Wed, 28 May 2025 11:22:41 GMT

Hi I'm having issues moving provider my uan code is only 5 digits so I can't transfer using that.

Can anyone help with this?

Re: Uan number only 5 digits

JimM1 — Wed, 28 May 2025 11:26:03 GMT

@Bernie17 You cannot transfer what?

Re: Uan number only 5 digits

Bernie17 — Wed, 28 May 2025 11:27:13 GMT

Broadband, sorry.

Re: Uan number only 5 digits

JimM1 — Wed, 28 May 2025 11:30:59 GMT

@Bernie17 Just goto sky.com apply for whatever you wish broadband wise, sign up and agree to all the terms and conditions, that allows sky to either take you or reject you as a customer, if you already have BB with another ISP then they take care off it also as long as you are not with an altnet that they do not deal with. Failing that call sky customer sales and do it all over the phone!

Re: Uan number only 5 digits

Bernie17 — Wed, 28 May 2025 11:33:48 GMT

No I'm with sky now and I'm trying to switch provider using the uan number but the uan is only 5 digits when it should be 8

Re: Uan number only 5 digits

JimM1 — Wed, 28 May 2025 11:42:38 GMT

@Bernie17 Are you talking about mobile and pac numbers?

Leaving Sky Mobile | Sky Help | Sky.com | Sky Help | Sky.com

Re: Uan number only 5 digits

Bernie17 — Wed, 28 May 2025 11:56:44 GMT

No I'm talking about broadband and uan codes

Re: Uan number only 5 digits

JimM1 — Wed, 28 May 2025 12:50:29 GMT

@Bernie17 Who is asking you for a code number, the new ISP that you are going to, nothing to do with sky?

Re: Uan number only 5 digits

Bernie17 — Wed, 28 May 2025 13:01:52 GMT

We're going off topic here, my query is that all uan numbers should be 8 digits but on my bill it's only 5 digits so it's not valid when trying to use it

Re: Uan number only 5 digits

JimM1 — Wed, 28 May 2025 13:09:59 GMT

@Bernie17 No off topic here why is the new provider asking for such, there is absolutley NO reason, it is wrong! Never heard so much who are you trying to sign up with?

Re: Uan number only 5 digits

Bernie17 — Wed, 28 May 2025 13:12:46 GMT

I'm in Ireland, I'm not sure where you are maybe it's different but a uan is a common think in ireland

Re: Uan number only 5 digits

JimM1 — Wed, 28 May 2025 13:20:01 GMT

@Bernie17 You may just have to call sky Ireland then if you need to get a correct number from them!

Re: Uan number only 5 digits

Bernie17 — Wed, 28 May 2025 13:23:25 GMT

I tried that but there just saying that's the only number they have so I said I'd try here to see if someone could assist as I'm not sure what to do next

Re: Uan number only 5 digits

Sarah19862 — Tue, 02 Dec 2025 22:18:55 GMT

I am having exact same issue ...my uan is beginning witj sisy snd then digits eir said this is not correct and sky are no help either . No idea how i am supposed to change either

Re: Uan number only 5 digits

JimM1 — Tue, 02 Dec 2025 22:27:40 GMT

@Sarah19862 see if the link helps!

eir.ie/opencms/export/sites/default/.content/flexiblecontents/fancybox__uan-info.html

Re: Uan number only 5 digits

Sarah19862 — Tue, 02 Dec 2025 23:15:40 GMT

Thank you . Eir cannot understand why my uan is sisy then 6 digits . They said this is not a valid uan and means eky are using 2 lines one of which is siro which is strange. Sky said thats the only uan they have but it is not a uan its so annoying

Re: Uan number only 5 digits

Sarah19862 — Tue, 02 Dec 2025 23:20:42 GMT

I am having same issue .... email comreg see this link sky were fined 54k in 2022 for failing to provide customers with uan to change provider i have also complained to them https://www.comreg.ie/sky-paid-54000-for-failing-to-put-required-information-on-bills/

Re: Uan number only 5 digits

Andy494 — Thu, 12 Feb 2026 12:17:48 GMT

I have the same problem. they are probbably doing this on purpose to prevent us from switching to someone else and are willing to pay this fine which is probbably just a drop in the sea for them