topic Re: Wi-Fi is not working in Broadband

Wi-Fi is not working

Chloe245 — Wed, 28 May 2025 12:25:36 GMT

My Wi-Fi is not working and I'm supposed to be in meetings. I did a scan via the sky login and nothing showed up as being an issue. I need it restored asap please

Re: Wi-Fi is not working

caesarome — Wed, 28 May 2025 12:29:53 GMT

@Chloe245

This is a customer helps customer forum so you are not talking to Sky.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wi-Fi is not working

Daniel0210 — Wed, 28 May 2025 12:33:00 GMT

@Chloe245

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.