topic Re: Ordered Sky Max plus extender received Standard Router in Broadband

Ordered Sky Max plus extender received Standard Router

Monkers1 — Tue, 27 May 2025 20:09:51 GMT

I am a customer of 25 years plus (Diamond) that used to count for something with dedicated call centre in Glasgow.

Now I have to queue endlessly with repeated call backs (that's me calling back) to a call centre in wherever that's about as much use as a chocolate fire guard.

After been reassured that I would receive the same kit as BT when switching I made the decision to move to Sky. I now find myself with a standard router after the wrong order was placed and now no Max Router or extenders available (someone forgot to place the order apparently). The call centre has now requested I ring back every 2-3 days to check stock and see when the Max router can be sent out - meanwhile I have an unreliable WiFi and buffering sky box!

Think I'll be cancelling and going back to BT at this rate! Again! I was assured things had got better in the 2 years since I last tried to switch - obviously NOT.

disappointed customer again!

Re: Ordered Sky Max plus extender received Standard Router

caesarome — Tue, 27 May 2025 20:48:26 GMT

@Monkers1

You might want to register a complaint by filling in this online form:

https://www.sky.com/help/complaints

Re: Ordered Sky Max plus extender received Standard Router

TimmyBGood — Wed, 28 May 2025 06:38:34 GMT

@Monkers1 wrote:

After been reassured that I would receive the same kit as BT when switching I made the decision to move to Sky.

That would have been a fundamentally incorrect assurance: ISP hardware is almost always proprietary and performance varies considerably.

Re: Ordered Sky Max plus extender received Standard Router

JimM1 — Wed, 28 May 2025 06:49:34 GMT

@Monkers1 What model off equipment did you have with your BT broadband, list your model of the BT hub and any BT wireless ectenders that you had?