topic Re: Router return packaging sent to wrong address in Broadband

Router return packaging sent to wrong address

fbeake — Tue, 27 May 2025 18:13:49 GMT

Hi,

I recently had to leave sky broadband due to moving to an address where my broadband was already being provided for.

despite giving sky the new address, the packaging to return my router has been sent to my old address, which I no longer have access to.

any attempt to resolve this using live chat hasn't worked,

please advise on what I can do next?

thanks,

Re: Router return packaging sent to wrong address

cookiemonsteruk — Tue, 27 May 2025 18:22:25 GMT

@fbeake

Follow the steps below to print out a returns label and send t back using suitable box

https://www.sky.com/help/articles/return-tv-broadband

Re: Router return packaging sent to wrong address

caesarome — Tue, 27 May 2025 18:29:23 GMT

@fbeake

Whe you do send it off then add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.