topic No connection to the internet in Broadband

No connection to the internet

Kwebb — Tue, 27 May 2025 17:46:13 GMT

No connection to the Internet. Ran test and still not working. So we have no tv either as we are Sky Steam

Not good as we are a new customer

Re: No connection to the internet

Claire287 — Tue, 27 May 2025 17:50:11 GMT

In Milton Keynes and I have no internet connection either, tried all the resets still not working

Re: No connection to the internet

Kwebb — Tue, 27 May 2025 17:57:03 GMT

Ah we are only up the road in Bicester so looks like it's our area

Re: No connection to the internet

caesarome — Tue, 27 May 2025 18:36:20 GMT

@Kwebb @Claire287

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

No internet connection

Claire287 — Tue, 27 May 2025 18:36:40 GMT

I just called sky, there is a problem on the line , sounds like it's affecting a few people, they have booked an engineer and will update when it's resolved

Re: No connection to the internet

Claire287 — Tue, 27 May 2025 18:37:55 GMT

Yes done a that, have reported it, there is an issue on the line