topic Re: It keeps freezing in Broadband

It keeps freezing

Frances-lucy — Tue, 27 May 2025 09:52:14 GMT

My internet keeps freezing

Re: It keeps freezing

Frances-lucy — Tue, 27 May 2025 09:56:31 GMT

Internet keeps freezing getting sick of it

30 a month for just internet

Re: It keeps freezing

jamesn123 — Tue, 27 May 2025 10:08:03 GMT

Hi @Frances-lucy

Have you ran the line test in the My Sky app?

Re: It keeps freezing

Frances-lucy — Tue, 27 May 2025 11:15:35 GMT

hi thanks for your reply

yes I have

Re: It keeps freezing

jamesn123 — Tue, 27 May 2025 11:20:22 GMT

@Frances-lucy

Which Sky hub do you have?

Re: It keeps freezing

Frances-lucy — Tue, 27 May 2025 11:25:37 GMT

I'm not sure it's just square white one with sky on the front

Re: It keeps freezing

jamesn123 — Tue, 27 May 2025 11:44:45 GMT

@Frances-lucy

That would be the Sky Max hub then. There isnt a whole lot of troubleshooting that can be done for that hub on the forum. Have you tried a factory reset on it? If that doesnt help the situation I can escalate your post to chat with a Sky rep.

Re: It keeps freezing

Frances-lucy — Tue, 27 May 2025 11:46:38 GMT

Hi yes tried that james

Re: It keeps freezing

jamesn123 — Tue, 27 May 2025 11:48:07 GMT

@Frances-lucy

Look out for a message on the forum, I have escalated your post.

Re: It keeps freezing

Frances-lucy — Tue, 27 May 2025 11:49:25 GMT

Thank you so much James

Re: It keeps freezing

Lisa-P1987 — Tue, 27 May 2025 12:18:27 GMT

Thanks for escalating this. We’ve sent Frances-lucy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.