topic Re: Wi-Fi keeps disconnecting randomly in Broadband

Wi-Fi keeps disconnecting randomly

Michelle0911 — Mon, 08 Apr 2024 17:54:19 GMT

The Wi-Fi keeps cutting out, this has been happening on a regular basis today it has cut out around 10 times which is difficult when we are having to use our mobile data indoors and when we are in the middle of watching tv or working on the laptop and needing the internet. This has been going on for over a month now. Please help!

Re: Wi-Fi keeps disconnecting randomly

Highlinder — Mon, 08 Apr 2024 19:11:51 GMT

@Michelle0911 Have you reported this issue to Sky before?

Wi-Fi keeps disconnecting randomly .no first time I've reported it

r6 — Tue, 30 Apr 2024 12:07:48 GMT

No first time I've reported it

Re: Wi-Fi keeps disconnecting randomly .no first time I've reported it

Highlinder — Tue, 30 Apr 2024 13:29:18 GMT

@r6 are you the same person as @Michelle0911 or are you a different person jumping into this thread?

Re: Wi-Fi keeps disconnecting randomly

Jerry27 — Tue, 27 May 2025 10:44:26 GMT

My wi-fi is also disconnecting and all Sky have to say is "Technical Fault"on the TV screen which is of no help to me or you or other subcribers. As a subscriber I can do nothing but I don't believe that the excuse "Technical Fault" is true, just sounds good. Just a thought. Is Outreach trying to drum up more business for themselves by creating an issue? After all the hype in persuading me to join, I am not happy with Sky and it's lack of service to subscribers. Nothing I can do my end. No amount of pushing, prodding or making adjustments to my Sky equipment makes any difference to the service I don't receive but still paying for. I will be going somewhere else after my contract ends.