https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996334#M490377 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>And what does it say? Is it still showing the correct day? Is there a rough timeslot?</P> Tue, 27 May 2025 10:42:14 GMT jamesn123 2025-05-27T10:42:14Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996168#M490305 <P>An engineer supposed to visit my house today to install 300 megabytes on new fibre line. Sky broadband. I haven't got any text messages from sky as yet with a timeframe or confirmation?</P> Tue, 27 May 2025 08:33:52 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996168#M490305 Neetu85 2025-05-27T08:33:52Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996172#M490306 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>&nbsp;</P> <P>Openreach usually send a text message 1/2 hour before they arrive</P> Tue, 27 May 2025 08:39:56 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996172#M490306 cookiemonsteruk 2025-05-27T08:39:56Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996174#M490307 <P>Last time I got it the day before and the morning of the installation&nbsp;</P> Tue, 27 May 2025 08:40:57 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996174#M490307 Neetu85 2025-05-27T08:40:57Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996284#M490350 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>Have you checked your order tracking in the My Sky app to see if the appt is still on?</P> Tue, 27 May 2025 10:19:05 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996284#M490350 jamesn123 2025-05-27T10:19:05Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996306#M490363 <P>I don't know how to do that</P> Tue, 27 May 2025 10:28:24 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996306#M490363 Neetu85 2025-05-27T10:28:24Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996321#M490371 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>Download the My Sky app, sign in, click order tracking at the top</P> Tue, 27 May 2025 10:36:01 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996321#M490371 jamesn123 2025-05-27T10:36:01Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996325#M490373 <P>Already don't this</P> Tue, 27 May 2025 10:38:05 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996325#M490373 Neetu85 2025-05-27T10:38:05Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996334#M490377 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>And what does it say? Is it still showing the correct day? Is there a rough timeslot?</P> Tue, 27 May 2025 10:42:14 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996334#M490377 jamesn123 2025-05-27T10:42:14Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996338#M490380 <P>It says I need to set up broadband&nbsp;</P> Tue, 27 May 2025 10:43:34 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996338#M490380 Neetu85 2025-05-27T10:43:34Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996342#M490383 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>Posting a screenshot may help us determine whats going on</P> Tue, 27 May 2025 10:44:53 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996342#M490383 jamesn123 2025-05-27T10:44:53Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996351#M490390 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1912.png" style="width: 1284px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/110502iA5A7C254C4D921E3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1912.png" alt="IMG_1912.png" /></span></P><P> </P> Tue, 27 May 2025 10:47:35 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996351#M490390 Neetu85 2025-05-27T10:47:35Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996356#M490393 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>Looks like you may need to link your Sky ID to your account by using the account number contained within the welcome email you would have been sent when you ordered Sky Broadband.&nbsp;</P> Tue, 27 May 2025 10:52:23 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996356#M490393 jamesn123 2025-05-27T10:52:23Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996374#M490404 <P>I can't find my welcome email</P> Tue, 27 May 2025 11:06:28 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996374#M490404 Neetu85 2025-05-27T11:06:28Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996384#M490410 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>Nothing more the forum can do for you then, you'll need to call Sky and go through security there since you don't have a linked Sky ID to manage your account.&nbsp;</P> Tue, 27 May 2025 11:19:55 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996384#M490410 jamesn123 2025-05-27T11:19:55Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996396#M490417 <P>Isn't an engineer coming to install sky broadband for me?</P> Tue, 27 May 2025 11:23:55 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996396#M490417 Neetu85 2025-05-27T11:23:55Z https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996422#M490421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4402117">@Neetu85</a>&nbsp;</P> <P>We are customers here, you are not speaking to Sky directly on the forum. Like I said you need to call Sky to get an update on your install.</P> Tue, 27 May 2025 11:43:40 GMT https://helpforum.sky.com/t5/Broadband/Set-up-broadband/m-p/4996422#M490421 jamesn123 2025-05-27T11:43:40Z