WiFi very poor

Mickeymac — Tue, 27 May 2025 06:38:36 GMT

I’m writing to express my ongoing frustration with the WiFi service at my property. A technician recently visited and installed an additional booster, which provided some improvement for about a week. Unfortunately, the WiFi has since become virtually unusable.

We are now having to switch off WiFi altogether and rely on 5G through our mobile provider just to stay connected. My son can’t use his gaming console due to constant freezing, and streaming services like Netflix are frequently interrupted when the signal drops in and out.

More importantly, I run my business from a home office, and this unreliable connection is directly interfering with my ability to work. I was assured I’d receive a certain speed and consistent coverage in every room, which has clearly not been delivered.

Unless this issue is resolved promptly and effectively, I will have no choice but to consider switching to another provider.

I look forward to your urgent response.

Re: WiFi very poor

TimmyBGood — Tue, 27 May 2025 06:47:26 GMT

@Mickeymac wrote:

More importantly, I run my business from a home office, and this unreliable connection is directly interfering with my ability to work. I was assured I’d receive a certain speed and consistent coverage in every room, which has clearly not been delivered.

That's not entirely correct: the 'guarantee' is of a small refund and the option to leave a minimum contract term without penalty if coverage isn't achieved.

Using domestic broadband for business purposes doesn't bring any additional priority or attention.

topic Re: WiFi very poor in Broadband

WiFi very poor

Re: WiFi very poor