topic Re: No Internet in Broadband

No Internet

Rebekahleighx — Mon, 26 May 2025 18:38:11 GMT

Dispite all connections to WiFi saying all connected up and running I've got no internet?

Re: No Internet

caesarome — Mon, 26 May 2025 18:40:15 GMT

@Rebekahleighx

Are you new to Sky or have you been a customer for a while ?

Re: No Internet

Rebekahleighx — Mon, 26 May 2025 18:49:22 GMT

Over a year had sky

Re: No Internet

GD1 — Mon, 26 May 2025 18:52:16 GMT

@Rebekahleighx First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No Internet

Rebekahleighx — Mon, 26 May 2025 19:29:41 GMT

Thank you, I've had to book and enginer out as done all the above