topic Re: Appalling service in Broadband

Appalling service

WESLEYC2 — Mon, 26 May 2025 16:26:02 GMT

Our sky connection has Ben going in and for a couple of weeks I work from home and have been unable to work. This is not good enough

Am I still in a contract?

Re: Appalling service

WESLEYC2 — Mon, 26 May 2025 16:36:31 GMT

Still not good enough

Am I still in a contract with SKY

Re: Appalling service

GD1 — Mon, 26 May 2025 16:41:40 GMT

@WESLEYC2 You need to be aware this is a customer led community, if you don't receive a reply straight away simply wait!

You are not in an instant chat service notr are ypou contacting Sky Customer services by posting here.

Re: Appalling service

TimmyBGood — Mon, 26 May 2025 16:42:28 GMT

@WESLEYC2

No-one in this forum can tell you if you are still within a minimum contract term.

Note that no ISP actually guarantees uninterrupted service, and using domestic broadband for WFH doesn't bring any additional priority.

If there's a fault on the Openreach circuit to your address, switching to any other Openreach ISP will just transfer the problem.

Re: Appalling service

JimM1 — Mon, 26 May 2025 16:56:54 GMT

@WESLEYC2 Your conformation e-mail from sky will show you, also if you logon to your account you will see the required info, take a look also in your My Message section. HTH