topic Re: Sky broadband keeps dropping off in Broadband

Sky broadband keeps dropping off

Flamingo2014 — Sun, 18 May 2025 07:56:41 GMT

Despite recently changing to Sky 500 fibre, the broadband keeps dropping off our phones, laptops & the Sky q box won't connect. Strangely, the only thing that seems unaffected is an 11 year old iPad.

we have reset router, switched devices on and off but still having issues.
The broadband checker is showing no issues...but clearly there is something not working somewhere!

Re: Sky broadband keeps dropping off

TimmyBGood — Sun, 18 May 2025 13:05:47 GMT

@Flamingo2014 wrote:

Strangely, the only thing that seems unaffected is an 11 year old iPad.

That might suggest it's specifically the 5Ghz band which is problematic.

Re: Sky broadband keeps dropping off

Flamingo2014 — Sun, 25 May 2025 19:03:29 GMT

Apologies for the silly question...but what does that mean? And how can we resolve it?

Re: Sky broadband keeps dropping off

JimM1 — Sun, 25 May 2025 19:14:01 GMT

@Flamingo2014 Do you have the black or white hub, look at the link to say....

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have