topic Slow/no connection in Broadband

Slow/no connection

KendalB — Sun, 25 May 2025 18:46:05 GMT

Hello,

for the last two days, my broadband won't connect to the internet. I've tried all the online ways, "turn it on/off" service checker. Still either "flashing amber/ or no light at all." I need the internet for work. I have nothing next to my router or anything. So I don't know what the problem is.
I've uploaded a picture for people too understand.

e14808340527b8fae19621bdb73c9c3f.jpeg

Re: Slow/no connection

JimM1 — Sun, 25 May 2025 18:49:50 GMT

@KendalB The service checker does not indicate if it's an known area fault. Where are you located? Essex wher having issues over the last couple off day's but that got established by sky i think....

Re: Slow/no connection

KendalB — Sun, 25 May 2025 18:50:44 GMT

I'm in the south, "Fareham"

Re: Slow/no connection

JimM1 — Sun, 25 May 2025 18:57:55 GMT

@KendalB So you are aware Dec 2025 your Sky Q becomes obsoleted as no longer supported as a security issue, so watch out for letter/e-mail when to get it changed from sky....

Portsmouth is showing area fault but not saying who or what!

Re: Slow/no connection

KendalB — Sun, 25 May 2025 20:52:57 GMT

What do you mean?
Sky Q becomes obsoleted?

Re: Slow/no connection

JimM1 — Sun, 25 May 2025 21:09:22 GMT

@KendalB Have a read at the link. As you posted the picture giving you the heads up, all explained by sky, and you get a free replacement to the sky broadband hub....