topic Re: Once again no internet!! in Broadband

Once again no internet!!

Flictoria — Sun, 25 May 2025 17:37:51 GMT

Since I upgraded to faster broadband the service has been awful. Never known Sky to be this bad. We had a power cut today so I'd expect to have to reconnect everything. It's all showing ok on the app but Sky TV is not connecting to the internet and saying there is no internet despite the WiFi test saying it's running ok. So fed up of this!!

Re: Once again no internet!!

JimM1 — Sun, 25 May 2025 18:19:10 GMT

@Flictoria

You can run the service checker to see if the condition is known to sky via a mobile device, is the hub indicating it is offline.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

https://www.sky.com/servicechecker

Re: Once again no internet!!

Flictoria — Sun, 25 May 2025 18:48:50 GMT

Yes, I did all of that before commenting here. It's annoying that this keeps happening. Never had it be so bad before.