topic Re: No internet connect in Broadband

No internet connect

Subaru842 — Sun, 25 May 2025 15:19:47 GMT

Hi, I have no internet connection on sky boxes or my iPad and phone. The connection to the router is ok. I have done the self tests through sky help

page and it says everything is ok but I can't get any device to work. Thanks very much.

Re: No internet connect

JimM1 — Sun, 25 May 2025 15:27:39 GMT

@Subaru842 info on the hub since you do not say what you have.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet connect

Subaru842 — Sun, 25 May 2025 15:39:53 GMT

It's the sky broadband hub. All lights were green except the voice which was amber but has just turned green.

Re: No internet connect

JimM1 — Sun, 25 May 2025 15:42:31 GMT

@Subaru842 All green you are good to go, try it and get back if not! New installs are until midnight off the activation day.

Re: No internet connect

Subaru842 — Sun, 25 May 2025 15:42:35 GMT

All lights are now green and I have checked a few websites and all are ok as is the network connection on my Sky's boxes. Not sure if you have done something remotely but thanks for the help if you have. Hopefully it stays operational.

Re: No internet connect

JimM1 — Sun, 25 May 2025 15:44:32 GMT

@Subaru842 You are not talking to anyone from sky on the Forum so nothing was done to your hub or connection....