topic Re: Wi Fi in Broadband

Wi Fi

Ken+Metcalfe — Sun, 25 May 2025 13:58:13 GMT

Since I changed my router my wi fi has dropped out in some of my rooms in my house and I am unable to pick up my security cameras on the outside of my house. The Wi Fi signal is very week in most places except where the router is. Do I need a booster.

This has happened since Sky sent be a new router on the 18th May.

Re: Wi Fi

TimmyBGood — Sun, 25 May 2025 14:27:09 GMT

@Ken+Metcalfe

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Wi Fi

JimM1 — Sun, 25 May 2025 14:51:18 GMT

@Ken+Metcalfe What did you have and what did they send you!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have