topic Re: Terrible connection in Broadband

Terrible connection

Lissfx — Sun, 25 May 2025 12:28:29 GMT

My wifi for the last 3 days keeps dropping out. Keep having to reset it. Is there something going on in the nearby area?

Re: Terrible connection

caesarome — Sun, 25 May 2025 12:37:56 GMT

@Lissfx

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Terrible connection

JimM1 — Sun, 25 May 2025 12:49:09 GMT

@Lissfx Where is the nearby area?

Re: Terrible connection

Lissfx — Sun, 25 May 2025 12:51:04 GMT

S25 sheffield

Re: Terrible connection

JimM1 — Sun, 25 May 2025 13:04:12 GMT

@Lissfx Looks like nothing going on have you looked with the service checker for your account? Use @caesarome to test. also below should you need.

Service Checker | Sky.com

Re: Terrible connection

Lissfx — Sun, 25 May 2025 13:04:36 GMT

I have unplugged it all again. Waited and plugged back in. Its back working again but for the last 3 days it has dropped out several times a day. I usually have no issues. Not sure what is happening.

Re: Terrible connection

JimM1 — Sun, 25 May 2025 13:09:09 GMT

@Lissfx When you have the problem is the hub showing you any light's changing? Not going to keep trying to pull the information from you forever, we are customers like you trying to help you with your problem, you are not talking with sky.

Re: Terrible connection

Lissfx — Sun, 25 May 2025 13:12:44 GMT

I appreciate your help and guidance. Thank you.
yes its usually green, orange, green orange across the 4 lights. If it goes down again, ill contact sky. Thanks again

Re: Terrible connection

JimM1 — Sun, 25 May 2025 13:19:38 GMT

@Lissfx The hub is showing with that light sequence that there is a problem, no Internet is available, it can be for a good few reason's, a few test's were suggested but if you wish to do the call sky then that will work, have them run the test on your line....