topic Re: Broadband issues in Broadband

Broadband issues

LSL10 — Sun, 25 May 2025 10:42:26 GMT

My broadband keeps switching off and on

Re: Broadband issues

Highlinder — Sun, 25 May 2025 10:49:32 GMT

@LSL10 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Broadband issues

LSL10 — Sun, 25 May 2025 11:08:17 GMT

I've already done this several times!

Re: Broadband issues

JimM1 — Sun, 25 May 2025 12:01:42 GMT

@LSL10 It's time for the call to sky if nothing is showing up, they may have the better idea and say what is going on if they know.