topic Re: The device is not working. in Broadband

The device is not working.

Tavixzx — Sat, 24 May 2025 17:03:48 GMT

The device is not working anymore. I need a new one.

Re: The device is not working.

GD1 — Sat, 24 May 2025 17:05:24 GMT

@Tavixzx I'm afraid you're going to need to provide more info, what device are you referring to?

In what way isn't it working?

Re: The device is not working.

Tavixzx — Sat, 24 May 2025 17:07:19 GMT

The internet device.

Re: The device is not working.

GD1 — Sat, 24 May 2025 17:13:26 GMT

@Tavixzx You mean your broadband hub? In what way isn't it working?

To help you we really need to know what the actual issue is "Not Working" isn't telling the community anything useful.

Re: The device is not working.

Tavixzx — Sat, 24 May 2025 17:30:50 GMT

The device is broken.The VOICE light stays on red. And I don't have internet.

Re: The device is not working.

GD1 — Sat, 24 May 2025 17:34:18 GMT

@Tavixzx Your latest thread has been removed as you already have this one, creating duplicate threads is unhelpful. In addition your hub is working perfectly fine, it may suggest a fault on the network.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: The device is not working.

Tavixzx — Sat, 24 May 2025 17:34:39 GMT

Water fell on it and it stopped working.

Re: The device is not working.

GD1 — Sat, 24 May 2025 17:36:40 GMT

@Tavixzx You could have prvoided this info to start with, in this case you'll need to call Sky they may charge you for the damage.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.