topic Re: Internet keeps going off in Broadband

Internet keeps going off

Steveno — Sat, 24 May 2025 12:16:55 GMT

Hi. The lights on the router keep going out then orange then green then keeps repeating this. Please help. Thankyou

Re: Internet keeps going off

GD1 — Sat, 24 May 2025 12:20:12 GMT

@Steveno Which area are you in?

Re: Internet keeps going off

Steveno — Sat, 24 May 2025 12:23:39 GMT

I'm in chesterfield derbyshire

Re: Internet keeps going off

GD1 — Sat, 24 May 2025 12:26:41 GMT

@Steveno First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet keeps going off

Steveno — Sat, 24 May 2025 12:43:05 GMT

I've already done that it says there's no issue