topic Re: No internet in Broadband

No internet

Nointernet4 — Fri, 23 May 2025 19:37:16 GMT

The router started having issues from last night at around 10:30 pm.

it goes on and off every 10 minutes. It is switching from green colour to orange colour no matter how many times I am following the restarting procedure

I need internet connection restored

Re: No internet

peter-marlow+1966 — Fri, 23 May 2025 19:43:36 GMT

First go to the my sky app and run the broadband check it sounds like you may have an issue on the line, or you could call sky and get them to run a line check

Re: No internet

peter-marlow+1966 — Fri, 23 May 2025 19:48:10 GMT

www.sky.com service checker and

Run the line check

Re: No internet

Highlinder — Sat, 24 May 2025 10:54:22 GMT

@Nointernet4 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.