https://helpforum.sky.com/t5/Broadband/Pixel-and-freezing/m-p/4993417#M489536 My sky app tells me that there's a problem with my broadband...but never says what the problem is, then I use the 'try to fix' which I follow but don't have a phone to plug in so don't do that! Get to the end and it says all fixed then go back and it still says there's a problem, plus my app tells me that they haven't met my speed and I may be entitled to money back! Which is lovely but i just want my TV to stop freezing and looking more HD then pixelated and **bleep**e? Any advice? Sat, 24 May 2025 07:08:09 GMT leehiggs 2025-05-24T07:08:09Z https://helpforum.sky.com/t5/Broadband/Pixel-and-freezing/m-p/4993417#M489536 My sky app tells me that there's a problem with my broadband...but never says what the problem is, then I use the 'try to fix' which I follow but don't have a phone to plug in so don't do that! Get to the end and it says all fixed then go back and it still says there's a problem, plus my app tells me that they haven't met my speed and I may be entitled to money back! Which is lovely but i just want my TV to stop freezing and looking more HD then pixelated and **bleep**e? Any advice? Sat, 24 May 2025 07:08:09 GMT https://helpforum.sky.com/t5/Broadband/Pixel-and-freezing/m-p/4993417#M489536 leehiggs 2025-05-24T07:08:09Z https://helpforum.sky.com/t5/Broadband/Pixel-and-freezing/m-p/4993435#M489543 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4137267">@leehiggs</a>&nbsp;Going to be easier if you just contact sky, have them run the diagnostic and arrange whatever is required.</P> Sat, 24 May 2025 07:36:01 GMT https://helpforum.sky.com/t5/Broadband/Pixel-and-freezing/m-p/4993435#M489543 JimM1 2025-05-24T07:36:01Z