topic Re: Wifi disconnecting in Broadband

Wifi disconnecting

Lauren288 — Fri, 23 May 2025 19:00:21 GMT

Wifi keeps disconnecting at similar time everyday. Was fine before we moved where we had the same box etc. We're having to restart the router each time and takes a while for everything to connect again then.

Re: Wifi disconnecting

JimM1 — Fri, 23 May 2025 19:44:52 GMT

@Lauren288 Have you run the service checker or the Diagnostic test, both are below for you to do.

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Wifi disconnecting

Lauren288 — Fri, 23 May 2025 20:01:31 GMT

I have and they come out as no issues. Can only run them once wifi is back working where there is no issues with it at that point. Unable to check when wifi has disconnected.

Re: Wifi disconnecting

JimM1 — Fri, 23 May 2025 20:27:30 GMT

@Lauren288 You cannot run them over mobile data?