topic Fibre optic cable box showing faults in Broadband

Fibre optic cable box showing faults

AA38 — Fri, 23 May 2025 20:16:41 GMT

White box between fibre optic cable and broadband box showing fault and cannot get into smart tv now

Re: Fibre optic cable box showing faults

JimM1 — Fri, 23 May 2025 20:45:31 GMT

@AA38 What lights and colours are on for the ONT box!

Re: Fibre optic cable box showing faults

AA38 — Fri, 23 May 2025 22:49:24 GMT

Red light

Re: Fibre optic cable box showing faults

GD1 — Fri, 23 May 2025 23:57:14 GMT

@AA38 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.