topic Magita in Broadband

Magita

MAGITADIMITRO — Fri, 23 May 2025 19:06:24 GMT

Re: Magita

GD1 — Fri, 23 May 2025 19:13:04 GMT

@MAGITADIMITRO Do you have a query?

Re: Magita

Daniel0210 — Fri, 23 May 2025 19:13:20 GMT

@MAGITADIMITRO

Is there a question to go with that image (which isn't very clear)?

Re: Magita

cookiemonsteruk — Fri, 23 May 2025 19:40:49 GMT

@Daniel0210

@GD1

Gave sparce information in march as well with no response

https://helpforum.sky.com/t5/Broadband/MAGITADIMITROVA/m-p/4929864#M471657

Re: Magita

JimM1 — Fri, 23 May 2025 19:55:53 GMT

@MAGITADIMITRO Biggest favour you can do for yourself, get the hub off the floor!

Re: Magita

MAGITADIMITRO — Fri, 23 May 2025 20:03:04 GMT

I haven't had internet for a few hours.

Re: Magita

JimM1 — Fri, 23 May 2025 20:29:32 GMT

@MAGITADIMITRO That is what the Internet light off, and the Amber on voice is indicating!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Magita

Daniel0210 — Sat, 24 May 2025 03:25:57 GMT

@MAGITADIMITRO
If it's still down and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.