topic Re: WiFi issues in Broadband

WiFi issues

Sandramairi — Fri, 23 May 2025 16:17:52 GMT

My WiFi and router keeps going off , it's happened for 3 days in a row around the same time between 3- 6pm . It's affecting my work - I work from home. I keep going round in circles with the fix thing you have on the app on the pop up on my laptop. WiFi seems to come back sporadically then work for ten minutes and off again. Then totally fine the next morning?

Re: WiFi issues

JimM1 — Fri, 23 May 2025 16:24:56 GMT

@Sandramairi Unusal set off circumstance and also working from home has zero effect, what hub do you have and linked the Tips above to see if is off any use.

(2) Intermittent Sky broadband

Re: WiFi issues

peter-marlow+1966 — Fri, 23 May 2025 17:46:30 GMT

You may need a booster to help with your wifi, what is your broadband speed and what colour is your router please, the more information you can provide to us the better we may be able to help

Re: WiFi issues

Natalia+1991 — Fri, 23 May 2025 18:09:25 GMT

I have the same problem and I cannot connect with Sky customer service ..

Re: WiFi issues

JimM1 — Fri, 23 May 2025 18:12:41 GMT

@Natalia+1991 How are you not able to get to sky CS?

Re: WiFi issues

Natalia+1991 — Fri, 23 May 2025 18:14:03 GMT

Tried to call them but long waiting time and chat don't connect me to human, I speak only with boot

Re: WiFi issues

JimM1 — Fri, 23 May 2025 18:16:49 GMT

@Natalia+1991 Do you expect chat to get you to speak to someone. You wish to have a human interaction call sky, and be quite when the bot say's anything....

Re: WiFi issues

Natalia+1991 — Fri, 23 May 2025 18:18:38 GMT

I tried to call but the line is very busy today so I tried wit chat. I think they have got an issue that's why Wi-Fi is dropping