topic Intrrnet drops out in Broadband

Intrrnet drops out

Grace+Kilmartin — Fri, 23 May 2025 17:42:49 GMT

My chromecast keeps freezing. Supposed to have 500 speed but speed test telling me 12 sometimes, very frustrating

Re: Intrrnet drops out

JimM1 — Fri, 23 May 2025 17:54:37 GMT

@Grace+Kilmartin Only the chromecast box that is giving you the issue?

Re: Intrrnet drops out

Grace+Kilmartin — Fri, 23 May 2025 18:17:42 GMT

Hi I have amazon fire stick downstairs chromecast upstairs. Just ran speed test download speed 8, rebooting hub all time just to watch 10 mins, everything freezing, I'm paying 40 a month!!

Re: Intrrnet drops out

JimM1 — Fri, 23 May 2025 18:20:21 GMT

@Grace+Kilmartin What sky Hub do you have, white or black?

https://www.sky.com/help/articles/broadband-speeds-explained

Re: Intrrnet drops out

Grace+Kilmartin — Fri, 23 May 2025 18:20:49 GMT

Black hub thanks.

Re: Intrrnet drops out

JimM1 — Fri, 23 May 2025 18:27:27 GMT

@Grace+Kilmartin Then you more than likely have a weak wireless Wi-Fi signal upstairs where you need it, you may just have to boost the signal, or look to move the sky hub to a better location for signal strength.

The service checker may show you what it thinks off all the connected devices, link for that is below.

https://www.sky.com/servicechecker

Re: Intrrnet drops out

Grace+Kilmartin — Fri, 23 May 2025 18:35:00 GMT

The fire stick is main one in same room as hub, absolutely brutal thanks jim