topic Re: Wasted day waiting for engineer in Broadband

Wasted day waiting for engineer

Borg26 — Fri, 23 May 2025 16:12:48 GMT

Had a appointment booked and time given for full fibre to be installed between 1300-1800 waited in all day and nothing what's going on with sky

Re: Wasted day waiting for engineer

JimM1 — Fri, 23 May 2025 16:14:12 GMT

@Borg26 You have jumped the gun?

Re: Wasted day waiting for engineer

Borg26 — Fri, 23 May 2025 16:17:14 GMT

Well at 1715 on a Friday what do you think lol who is gonna work no

Re: Wasted day waiting for engineer

JimM1 — Fri, 23 May 2025 16:19:06 GMT

@Borg26 If the engineer turns up now, then just send him/her packing and re-schedule.

Re: Wasted day waiting for engineer

Borg26 — Fri, 23 May 2025 16:22:56 GMT

The issue is I've took half a day off work to be at the property and not a call from anyone even if the engineer rang just to say they can't make it poor service

Re: Wasted day waiting for engineer

JimM1 — Fri, 23 May 2025 16:27:38 GMT

@Borg26 Did you have the text over the last couple off day's from OR or Sky.?

Re: Wasted day waiting for engineer

Borg26 — Fri, 23 May 2025 16:32:32 GMT

I've had a text from sky and open reach last one was Wednesday from open reach but nothing since

Re: Wasted day waiting for engineer

Daniel0210 — Fri, 23 May 2025 16:33:46 GMT

@Borg26 wrote:

I've had a text from sky and open reach last one was Wednesday from open reach but nothing since

@Borg26

Saying what? Confirming the appointment?

Re: Wasted day waiting for engineer

Borg26 — Fri, 23 May 2025 16:34:40 GMT

Yes date and time slot

Re: Wasted day waiting for engineer

JimM1 — Fri, 23 May 2025 16:36:43 GMT

@Borg26 And did it ask you to confirm? if so you did that!

Re: Wasted day waiting for engineer

Daniel0210 — Fri, 23 May 2025 16:37:50 GMT

@Borg26

Openreach usually update their ISPs overnight if there's an issue so if the engineer does not turn up give Sky a call tomorrow to see if they've heard anything (not sure if OR update overnight into a weekend so it may be Monday before Sky hear anything).

Re: Wasted day waiting for engineer

JimM1 — Fri, 23 May 2025 16:39:22 GMT

@Borg26 May also be Tuesday this weekend with the bank holiday...

Re: Wasted day waiting for engineer

Daniel0210 — Fri, 23 May 2025 16:40:04 GMT

@JimM1

Good point. Forgot that.

Re: Wasted day waiting for engineer

Borg26 — Fri, 23 May 2025 16:53:28 GMT

Cheers all spoke to sky they have got to wait for open reach to confirm why they haven't arrived today and re book it so that means another half day taking off work surely shouldn't they compensate us for wasted non visit ?

Re: Wasted day waiting for engineer

Borg26 — Fri, 23 May 2025 16:54:14 GMT

Yes i confirmed it via text

Re: Wasted day waiting for engineer

JimM1 — Fri, 23 May 2025 17:11:38 GMT

@Borg26 Compensation is all laid out for the Sky Terms, oops happen, the Engineer's are doing multiple install's one goes pear shaped they get focussed on doing what they can, and all others slide into oblivion just the way it is, not customer focused in anyway shape or form....