topic Re: Openreach delay in Broadband

Openreach delay

Gaming21 — Fri, 23 May 2025 11:29:48 GMT

Yet again openreach are using excuse after excuse there are 3 others in mu building who are waiting for fibre and yet it's been over 5 months plus contacted sky and all I get is we look to get this fixed etc and sorry that's all I get will be cancelling and goijg with someone else who can provide a better service

Re: Openreach delay

cookiemonsteruk — Fri, 23 May 2025 11:33:01 GMT

@Gaming21

Could you enter your full address in the link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 11:34:58 GMT

Re: Openreach delay

cookiemonsteruk — Fri, 23 May 2025 11:47:08 GMT

@Gaming21

Shows fttp is available and single dwelling unit with overhead feed and no anticipated issues so should be straight forward. The only caveat is the two stage install which could be a number of issues. So it would be hard to speculate. Landlord permission would be 1 but that usually usually apply to properties labelled MDU. Looks like the all properties there are treated seperately . All you can do is keep contacting sky

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 11:49:01 GMT

Yeah its quite annoying landlord has given permission for the 3 of us flats who want it etc but sky and openreach just keep fobbing it off no idea why

Re: Openreach delay

JimM1 — Fri, 23 May 2025 11:57:00 GMT

@Gaming21 Has this been a home that is now converted into seperate flats?

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 11:58:10 GMT

I'm unsure as I've only been here 5 months but it is a hmo so

Re: Openreach delay

JimM1 — Fri, 23 May 2025 12:01:14 GMT

@Gaming21 Do each off the flats have a seperate address, how does the mail get delivered to each off the flat's?

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 12:02:35 GMT

All gets delivered through main door each same address just different numbers

Re: Openreach delay

cookiemonsteruk — Fri, 23 May 2025 12:05:01 GMT

@Gaming21

Usually MDU reserved for larger blocks of flats where a central break out box is fitted and each flat/apartment is fed from there. It may be possible that openreach want to turn it into an mdu install especially if its recently been converted to HMO but as it stands you are regarded as single dwelling fed straight from the telephone pole

Re: Openreach delay

JimM1 — Fri, 23 May 2025 12:05:12 GMT

@Gaming21 When you did the BTW wholesale for fibre, did you use the main building address, or your flat address?

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 12:06:27 GMT

I thought as much jjat cant see why they are taking so long

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 12:06:51 GMT

My address

Re: Openreach delay

cookiemonsteruk — Fri, 23 May 2025 12:11:12 GMT

@Gaming21

Hate to be the bearer of bad news but i live in 1 of 25 flats and the process including wayleave/ landlord permission to site surveys etc and internal work took a year but at least i had superfast 75Mbps vdsl fttc to tie me over

Re: Openreach delay

JimM1 — Fri, 23 May 2025 12:12:11 GMT

@Gaming21 You should do the test 3 times with each off the addresses and see what comes back for each, as long as the system knows so, then the entry for BTW may just be wrong and it is a MDU, that makes a huge difference on how the fibre is delivered to the property.

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 12:13:02 GMT

Yeah sounds about right but I've not even got any wifi at all wasn't even allowed to order copper yet it's still connected the fttp

Re: Openreach delay

cookiemonsteruk — Fri, 23 May 2025 12:17:51 GMT

@Gaming21

Yep. Looks like your exchange has already passed 50% fttp take up and the vdsl lines have gone into stop sell as theres nothing showing above wbc fttp

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 12:19:31 GMT

Ahh so I've basically got to wait then from all that of its half way through

Re: Openreach delay

cookiemonsteruk — Fri, 23 May 2025 12:25:21 GMT

@Gaming21

Using the online form below and choose ""other" from the drop down menu regarding the nature of your enquiry give as much info including what we have discussed . They should get back to in 2-4 weeks

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Re: Openreach delay

Gaming21 — Fri, 23 May 2025 12:31:31 GMT

Thank you for that I'll fill it in and hopefully here something back