topic WiFi does not work upstairs in Broadband

WiFi does not work upstairs

Susie531 — Fri, 23 May 2025 10:23:49 GMT

We had new fibre broadband installed yesterday and with router in a new place. The signal does not reach all parts of the house. Think we need a booste

Re: WiFi does not work upstairs

savo2309 — Fri, 23 May 2025 10:46:38 GMT

Same for me but we've had ours a bit longer. How do you purchase a booster??

Re: WiFi does not work upstairs

cookiemonsteruk — Fri, 23 May 2025 10:53:13 GMT

@Susie531

@savo2309

You need to call sky on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: WiFi does not work upstairs

Susie531 — Fri, 23 May 2025 13:58:07 GMT

Thanks. All sorted and booster coming soon

Re: WiFi does not work upstairs

Daws74 — Wed, 23 Jul 2025 15:57:04 GMT

Hi,

I did the link you suggested and it just took me to the testing section. Everything does look fine because downstairs is okay it's just upstairs. How do I get to the part with regards to boosters? Thanks in advance