No Internet light on sky router

NewSkyMobUser — Fri, 23 May 2025 08:41:48 GMT

The Internet light is off on my router. I've got Power and WiFi, but no internet.

My telephone line is working, and the Sky diagnostic test from the app says that there are no problems.

I've tried unplugging the router for a minute and restarting, and tried resetting using the reset button.

I've checked the physical connections, and they seem to be OK.

Please help 🙁

Re: No Internet light on sky router

JimM1 — Fri, 23 May 2025 08:47:37 GMT

@NewSkyMobUser Information below about the hubs and lights.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start