https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4992484#M489230 <P>Hi I have lost connection to my internet box I have two green lights and a orange light I have done all the protocol and nothing has work I don't have a spare ethnic cable this is the only thing I have not tried&nbsp;</P> Thu, 22 May 2025 21:38:38 GMT Karleen1 2025-05-22T21:38:38Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4992484#M489230 <P>Hi I have lost connection to my internet box I have two green lights and a orange light I have done all the protocol and nothing has work I don't have a spare ethnic cable this is the only thing I have not tried&nbsp;</P> Thu, 22 May 2025 21:38:38 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4992484#M489230 Karleen1 2025-05-22T21:38:38Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4992535#M489238 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4398781">@Karleen1</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 23 May 2025 04:38:47 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/4992535#M489238 caesarome 2025-05-23T04:38:47Z