topic Re: No internet acess in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-acess/m-p/4992461#M489225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4398727">@SKY153</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 22 May 2025 21:05:58 GMT caesarome 2025-05-22T21:05:58Z No internet acess https://helpforum.sky.com/t5/Broadband/No-internet-acess/m-p/4992434#M489217 <P>Internet light is not on... and voice showing in amber.. cannot get proper net connection in last 3 days..</P><P>please help me about this</P> Thu, 22 May 2025 20:33:59 GMT https://helpforum.sky.com/t5/Broadband/No-internet-acess/m-p/4992434#M489217 SKY153 2025-05-22T20:33:59Z Re: No internet acess https://helpforum.sky.com/t5/Broadband/No-internet-acess/m-p/4992461#M489225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4398727">@SKY153</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 22 May 2025 21:05:58 GMT https://helpforum.sky.com/t5/Broadband/No-internet-acess/m-p/4992461#M489225 caesarome 2025-05-22T21:05:58Z