topic Re: Setting up - no DSL in Broadband

Setting up - no DSL

LD1996 — Thu, 22 May 2025 09:33:20 GMT

We received the sky broadband router, coming from Virgin media (+before that, BT), but our open reach box doesn't contain a space for a DSL cable, only an Ethernet.

Re: Setting up - no DSL

JimM1 — Thu, 22 May 2025 10:33:48 GMT

@LD1996 What did you order from sky as a package, are you expecting to connect back to a DSL fttc connection on a OR Master socket? Pictures take time to clear for viewing.

You sure have a fibre ont so only RJ45 lan connection on it to the Lan4 of the sky hub, take it you have a power adapter for the ONT as it is missing in your picture!

Re: Setting up - no DSL

cookiemonsteruk — Thu, 22 May 2025 09:38:11 GMT

@LD1996

That looks like an ont the yellow ethernet plugs into lan port 4 on your sky hub. No dsl cable required

Re: Setting up - no DSL

peter-marlow+1966 — Thu, 22 May 2025 10:15:33 GMT

That looks like optical network terminal box like this one

which is for fftp broadband like I have here and it looks like in the photo you have posted that you don't have a power lead, do you have one of these outside of your house

Re: Setting up - no DSL

LD1996 — Thu, 22 May 2025 11:59:51 GMT

That looks very similar!

however nothing happens when I plug in the Ethernet cable to the router

Re: Setting up - no DSL

LD1996 — Thu, 22 May 2025 12:02:09 GMT

This is the first thing we tried, as it's in the instructions, but receiving error messages with instructions to simplify the connection and a "let's try to connect", which then doesn't work.

Appreciate the help 🙂

Re: Setting up - no DSL

JimM1 — Thu, 22 May 2025 12:07:51 GMT

@LD1996 On the white ONT box that you have picture network connected, what LED's ar lit on it when tou look on the front off it?

Re: Setting up - no DSL

jamesn123 — Thu, 22 May 2025 14:07:59 GMT

@LD1996

It doesnt look like your ONT has a power cable connected to it. Was this just for the photo or does it not have one?

Re: Setting up - no DSL

LD1996 — Thu, 22 May 2025 17:57:03 GMT

This helped, you're right it wasn't plugged in, managed to find a cable for an old charger and it worked after that.

thanks!